Privacy Policy

H.T. May & Son Funeral HomeLast Updated: August 25, 2026

H.T. May & Son Funeral Home respects the privacy of the families and individuals we serve. This Privacy Policy explains what personal information we collect, how we use that information, when information may be shared, and how we protect information provided to us through our website, telephone communications, text messaging, email, forms, and funeral home services.

Personal Information We Collect

H.T. May & Son Funeral Home may collect personal information that you voluntarily provide to us, including:

Name
Mailing address
Email address
Telephone and mobile phone numbers
Information about a deceased individual
Family and next-of-kin information
Funeral, burial, cremation, memorial, and other service preferences
Information necessary to complete death certificates, cremation authorizations, permits, insurance assignments, and other required documents
Payment and billing information
Information submitted through our website or online forms
Communications you send to us by telephone, email, text message, or through our website
Electronic signatures and information submitted through services such as Adobe Acrobat Sign
Other information reasonably necessary to provide funeral, cremation, memorial, preneed, or related services

We only seek to collect information reasonably necessary to respond to inquiries, make arrangements, fulfill legal and regulatory requirements, process transactions, and provide the services requested by our families and customers.

How We Use Personal Information

Personal information collected by H.T. May & Son Funeral Home may be used to:

Respond to inquiries and requests for information
Make and coordinate funeral, cremation, burial, memorial, and related arrangements
Prepare and process required documents and authorizations
Communicate with family members and authorized representatives
Schedule arrangement conferences, visitations, viewings, funerals, memorial services, and other appointments
Provide updates concerning funeral or cremation arrangements
Request information or documentation needed to complete arrangements
Send cremation authorizations or other documents for electronic signature
Discuss invoices, balances, payments, or payment arrangements
Process payments and financial transactions
Coordinate with cemeteries, crematories, clergy, government agencies, insurance companies, and other service providers when necessary to fulfill the services requested
Comply with applicable laws, regulations, and governmental requirements
Maintain appropriate business and service records

SMS/Text Messaging

When you provide your mobile telephone number and consent to receive SMS/text messages from H.T. May & Son Funeral Home, we may use text messaging to communicate with you regarding funeral, cremation, memorial, or related services.

Messages may include requests for paperwork or information, cremation authorization notifications, electronic signature notifications, appointment and viewing coordination, arrangement updates, payment-related communications, and other information directly related to the services you have requested from us.

SMS consent is not shared with third parties or affiliates.

Your mobile telephone number and SMS consent information will not be sold, rented, or provided to third parties or affiliates for their marketing or promotional purposes.

Message frequency may vary depending upon the services being provided. Message and data rates may apply. You may reply STOP to opt out of SMS communications. You may reply HELP for assistance or contact H.T. May & Son Funeral Home directly at 660-882-5404 or 573-443-2273.

Choosing not to receive SMS messages will not prevent you from receiving funeral home services. We may communicate with you through other available methods when necessary.

How and With Whom Personal Information May Be Shared

H.T. May & Son Funeral Home does not sell personal information.

When reasonably necessary to provide requested services, comply with the law, or carry out a family's instructions, certain personal information may be shared with appropriate parties, which may include:

Cemeteries and crematories
Clergy, churches, and service locations
Government agencies, vital records offices, medical examiners, coroners, and other governmental authorities
Physicians, hospitals, nursing facilities, hospices, and other healthcare organizations when appropriate
Insurance companies and preneed providers
Transportation providers and other funeral service professionals
Payment processors and financial service providers
Technology providers used to operate our business, website, electronic signature services, and communications
Other individuals or organizations specifically authorized by the family or legally authorized representative

These disclosures are limited to information reasonably necessary to perform the applicable service, transaction, or legal obligation.

SMS consent is not shared with third parties or affiliates. SMS opt-in information and consent will not be shared with any third party for marketing or promotional purposes.

Electronic Signatures and Third-Party Services

We may use third-party service providers, including Adobe Acrobat Sign, to securely obtain electronic signatures on cremation authorizations and other documents. Information submitted through these services may also be subject to the privacy and security practices of the applicable service provider.

Website Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage information. This information may be used to maintain our website, improve its performance, understand website usage, and protect against fraudulent or unauthorized activity.

Protecting Your Information

H.T. May & Son Funeral Home takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no website, email system, text messaging system, or electronic transmission method can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information you have provided to us, subject to any legal or record-retention requirements applicable to funeral establishments.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact our funeral home.

Changes to This Privacy Policy

H.T. May & Son Funeral Home may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

H.T. May & Son Funeral Home

Phone: 660-882-5404Columbia: 573-443-2273

Email: [email protected]